Customer Service

Gift Wrapping Policy:

We are pleased to offer baby gift and children's clothes gift wrapping for that special occasion. We will wrap your order in a natural, �Pochette� Pillow Box and will tie it with a lovely raffia bow. Additionally, a personalized gift card will be included free of charge with your message!

The cost for gift wrapping is $7.95.

Process:

Step #1: Enter your order as you would normally.

Step #2: When you get to the Shipping Address window in the Shopping Cart you will be asked if you would like to select the Gift Wrap option. Put a check in the option box authorizing the $7.95 charge.

Step #3: Enter your personalized greeting or message in the text box and it will be added to the gift card.

In the unlikely event that we cannot wrap a specific item it will be indicated in the product description. Please note � Unless prior arrangements are made, we are unable to wrap large furniture items.

Gift Certificates:

How to use your Gift Certificate:
When you received your Sandbox Couture Gift Certificate you were provided a Authorization Code, Coupon Code or Gift Certificate Code.

Please locate the 18 digit code with a @ sign at the beginning of the code.

Process:

1)Simply browse our store and add the item or items you would like to buy into your shopping cart.

2) Click the Checkout Button.

3) Enter your shipping address and shipping method and then click the Continue button

4) You will now be on the Payment screen. Scroll down to where you see the box that says Gift Certificate Code / Promotional Code. Enter the 18 digit code that you received. Make sure to enter the @ sign at the beginning of the code. Make sure to click the APPLY Button.

5) Click Continue for order review and confirmation.

Buying A Gift Certificate:

Gift Certificates are deliverd to your recipient via email, within 1 day of placing order. Gift Certificates are not refundable or transferable and must be used at time order is placed. Certificates are valid for 6 months from time of purchase. Lost or stolen certificates are not refundable, replaceable nor valid

Return Policy:
Merchandise returned to us must be postmarked within the 15 day timeframe. Once the original item is returned, you will receive a credit in the amount that you paid (this excludes any promotional discounts, shipping/handling costs or gift wrapping). Products returned must comply with our RMA Process listed below.

In the event of special promotions, discounts, gifts, special/custom orders or certain seasonal items, Sandbox Couture reserves the right to apply additional rules. In-store credit only, will be issued if you are returning an item that was purchased on sale. Note – products on “sale” are not considered to be on a promotional discount. All Clearance Items and Daily Deal/Deal of the Day Items may not be returned or exchanged for any reason. All products must be in original packaging, not worn and have all tags attached

Sandbox Couture will not for any reason exchange products that were damaged during wear. Many of our products are not intended for rough play or to be pulled and streched. If damage occurs that looks to have been the result of this, a refund or exchange will not be issued and product will be returned.

After 15 days from your receipt of merchandise, we cannot accept returns for any reason.

If a package arrives damaged, save all packing materials and contact us immediately. We must be notified within 5 business days of receipt. We are not responsible for damaged items reported beyond this timeframe.

Orders that were shipped to you with free shipping will have our standard shipping charge deducted from the credit of your return.

The few things you can’t send back unless otherwise noted:

     Customized or personalized items
     Holiday themed items purchased less than 60 days prior to the holiday.
     Furniture
     Final Clearance Items
     Baby Bedding
     Underwear
     Bathing Suits

Please note that shipping/handling and gift wrapping charges are NOT refundable.

Furniture information
If a furniture item has been shipped, even if you have not received it yet, you are responsible for round-trip freight costs and a restocking fee if you decide to refuse delivery.

Restocking fees
Sandbox Couture reserves the right to apply restocking fees on certain items. In the off-chance that there is a restocking fee it will be listed in the product description. The restocking fee will be deducted from your refund.

Return Merchandise Process:
Step #1: Email us at returns@sandboxcouture.com to get a Return Authorization Number.

In your request you must include:
1) Order Number (you can get from packing slip or invoice)
2) Date of order (remember it must be within 15 days of your return request)
3) Quantity
4) Item Number or Sku
5) Reason for the return
6) Your phone number
7) Your full name
8) Your ship to (and bill to address if different)
9) Your email address

Step #2: A Return Authorization Number will be emailed to you. If we have questions, one of our customer services representatives will contact you.

Step #3: Write your return authorization number(s) on the packing slip, circle the items you're returning, and include this slip in the box along with the items and their original packing material, tags etc. Additionally, write the Return Authorization Number on the OUTSIDE of the top of the shipping box.

Note - Sandbox Couture will not process any returns that are received without a Return Authorization Number written on the outside of the shipping box.

Step #4: Please ship the product back to us via UPS, FedEx, or USPS. Remember, we can only credit you for items received back in our warehouse, so use a reliable shipper.

Ship to:
Sandbox Couture
Atten: Returns Department
28562 Oso Parkway
D-338
Rancho Santa Margarita, CA 92688

Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package. You are responsible for the cost of return shipping unless the return/exchange was the result of our error. We cannot reimburse return shipping charges, so please contact us prior to mailing back a damaged or incorrect item.

Step #5: We will send you a confirmation email when we receive the package with credit information. Please keep in mind that we process your children's clothing and baby clothing returns quickly but it can take 4 weeks for a return to be credited on your credit card statement depending on your credit card issuing bank.